Effective & last updated: October 5, 2026
Effective date: October 5, 2026
Last updated: October 5, 2026
At Spraydaddys Inc. ("Spraydaddys," "we," "us," or "our"), one of our owners is on site at every job, and we want every customer in Los Angeles County and Long Beach to be happy with the result. This policy explains our re-clean guarantee, our roof soft wash warranty, and our rules for deposits, cancellations, no-shows, and weather reschedules. It is part of our Terms of Service.
Our promise: If you are not satisfied with any area we cleaned, tell us within 7 days of your service and send a few photos. We will respond within 48 hours and come back to re-clean that area at no charge. Roof soft washing also comes with a 12-month algae streak-free warranty.
1. Our re-clean guarantee
If any area we cleaned does not meet the standard we agreed on, such as missed spots, remaining dirt or algae that should have come off, or uneven results, we will return and re-clean that area free of charge. There is no fee for the return trip, labor, or cleaning solution.
- Report within 7 days. Contact us within 7 calendar days after your service is completed. Problems are easiest to diagnose while the job is fresh, and waiting longer makes it hard to separate our work from new dirt, pollen, or weather.
- Send photos. Include clear photos of the areas you are concerned about. Wide shots plus close-ups help us understand the problem quickly.
- We respond within 48 hours. We will review your request and get back to you within 48 hours (excluding Sundays and holidays) to discuss the issue and schedule a return visit if needed.
- Same areas, same scope. The guarantee covers the areas and services listed on your invoice. Additional areas or services are quoted separately.
Our guarantee is offered "within reason." Some stains cannot be fully removed by any cleaning method, and we will be honest with you about that, ideally before we start.
2. What the guarantee covers and doesn't cover
| Situation | Covered? |
|---|---|
| Missed spots or sections within the agreed work area | Yes, we re-clean |
| Dirt, grime, cobwebs, or loose debris that should have been removed | Yes, we re-clean |
| Mold, mildew, or algae remaining on surfaces we treated, beyond normal fading time | Yes, we re-treat |
| Streaking or uneven results caused by our cleaning process | Yes, we correct it |
| Cleaning solution residue left on surfaces, windows, or fixtures | Yes, we rinse and clean it |
| Debris left in gutters or downspouts we cleaned | Yes, we clear it |
| Pre-existing rust stains, including from sprinklers, metal furniture, and fertilizer | No |
| Efflorescence (white mineral deposits) that returns as moisture moves through masonry | No |
| Oil, grease, or tire stains that have deeply penetrated concrete or pavers (we lighten these as much as possible) | No |
| Etched, spalled, or previously damaged concrete, and surface "wand marks" left by others | No |
| Oxidized or chalky paint and siding, and paint that peels due to poor adhesion | No |
| Failing, cracked, or missing caulking, sealant, or coatings | No |
| Heavy, long-term mold or tannin staining that has permanently discolored the material | No, but we will do our best to lighten it |
| Re-soiling caused by weather, rain splash, dust, pollen, bird droppings, sap, irrigation, or construction after the job | No |
| Areas you asked us not to clean, could not be accessed, or were altered or re-cleaned by someone else after our visit | No |
Pre-existing conditions are explained further in our Terms of Service. When we see a stain or condition that is unlikely to come out completely, we will point it out before or during the job.
3. How to make a guarantee request
- Contact us within 7 daysEmail [email protected] or call or text (213) 866-1990. Include your name, service address, and the date of service.
- Send photosAttach photos of each area of concern, with a short description of what you expected to see.
- We review and respondWithin 48 hours, an owner will review your photos and job records (including our own before-and-after photos), and call or message you to discuss next steps.
- We schedule a return visitIf the issue is covered, we will book a re-clean at the next available time that works for you, weather permitting.
- We re-clean and confirmWe re-clean the affected area at no charge and check the result with you, in person or with photos.
4. Refunds
Our first remedy is always to make it right by re-cleaning. If, after a re-clean, we still cannot achieve a reasonable result on a covered issue, we may offer a partial refund for the affected portion of the job at our discretion. The amount depends on the size of the affected area relative to the full job and the nature of the problem. Refunds are issued to the original payment method, typically within 10 business days of approval.
We do not offer refunds for stains or conditions listed as not covered above, for services we completed as agreed, or where we were not given a chance to inspect and re-clean the area. Nothing in this policy limits any right to a refund that you have under California law.
5. Deposits
- Residential jobs under $1,000: no deposit required. You pay when the work is complete.
- Residential jobs of $1,000 or more: we may ask for a deposit, which will be stated in your written quote and will never exceed the amount permitted by California law.
- Commercial projects: a deposit of 25% of the quoted price is due to reserve your project date, unless your commercial agreement says otherwise.
Deposits are credited toward your final invoice. A deposit is fully refundable if you cancel with at least 48 hours' notice, or if we cancel or cannot reschedule within a reasonable time. For late cancellations, see the next section.
6. Cancellations and no-shows
If you need to cancel or reschedule
Plans change. You can cancel or reschedule at no charge as long as you give us at least 48 hours' notice before your scheduled arrival window. Just call, text, or email us.
Late cancellations, no-shows, and lockouts
When an appointment is canceled with less than 48 hours' notice, or when our crew arrives and cannot do the work (for example, gates are locked, water is shut off, or vehicles block the driveway and no one can be reached), we lose a slot that another customer could have used.
- Residential: we may charge a trip fee as stated in your written quote. We waive it the first time for most customers and in genuine emergencies.
- Commercial: we may keep the portion of the deposit needed to cover our actual costs, such as crew time, equipment mobilization, and water recovery setup, and refund the rest.
If we arrive and the job can only be partly completed because of access issues, we will charge only for the work we completed.
7. Weather and safety reschedules
Exterior cleaning and soft washing depend on the weather. We may reschedule because of rain, high winds, extreme heat, wildfire smoke, red-flag warnings, or other unsafe conditions. Rain can dilute cleaning solutions and wind can carry overspray, so rescheduling protects your results and your neighbors' property.
- We will contact you as early as possible, usually the day before or the morning of your appointment.
- Weather and safety reschedules are always free, and deposits roll over to the new date.
- You may also reschedule free of charge if a weather forecast gives you concerns; just let us know.
8. Roof soft wash warranty
When we soft wash a roof, we apply a cleaning solution that kills the algae that causes black streaks, rather than blasting it with high pressure. Because of this, we offer a 12-month algae streak-free warranty on roof soft washing.
- What it covers: If black algae streaks return on the roof areas we treated within 12 months of your service date, we will come back and re-treat the affected areas at no charge.
- How to claim: Contact us within the 12-month period with photos of the affected area and your service date or invoice.
- Allow time to fade: Some staining, especially from lichen and moss, fades gradually over several weeks after treatment as rain and sun break it down. Please allow about 30 days after service before making a claim for remaining stains.
- Exclusions: The warranty does not cover moss or lichen growth that was not part of the original scope, staining from rust, tannins, tree debris, or roof-material deterioration, areas cleaned with high pressure or treated with other products by anyone else after our service, or roof damage and leaks from pre-existing conditions.
- Who it covers: The warranty applies to the property and roof we treated and stays with the property if it is sold during the warranty period.
Learn more about roof algae on our roof cleaning page and in our guide to black streaks on Southern California roofs.
9. Contact us
Have a concern about a recent job, or questions about this policy? Reach out and an owner will respond.
- Email: [email protected]
- Phone or text: (213) 866-1990
- Mail: Spraydaddys Inc., 928 S. Broadway #254, Los Angeles, CA 90015
Ready for a cleaner home or business? Request your free quote today.